Our Customer Service Promise: You Will Talk with a Human

Today I called an airline that will go unnamed (rhymes with Aberican Hairlines). For the next ten minutes, I had the great privilege of talking to a robot—repeating myself, pressing buttons, being misunderstood, and never actually getting my question answered.

So I called back, determined to reach a real person.

The robot cheerfully collected everything from my birthdate to my credit card information. I half expected it to ask me to recite the Canterbury Tales from memory. Then it happily announced:

"You will now be placed in our queue with an estimated wait time of 45 minutes to speak with a representative."

Excellent.

An hour later, I finally reached a human being.

What a relief.

Unfortunately, by then I had already spent more time fighting the system than solving my actual problem. And honestly, that's become the norm. Whether it's airlines, banks, insurance companies, or online retailers, it often feels like we're forced to navigate an endless maze of automation before we're allowed to speak with another person.

Here's the good news.

When you call Cardio Miracle, you'll talk to a real human being.

John Hewlett and I have become so frustrated watching companies replace people with endless automated systems that we've made a deliberate decision: we're not going to do it.

Call us old-fashioned. Roll your eyes if you want. But we'd rather run our business like companies used to … where someone actually answers the phone because they genuinely care about the person calling.

Trust us, we would save a lot of money by automating this process.

But we also know we'd end up with a whole lot of frustrated customers.

For us, that isn't a tradeoff worth making.

A Real Human, Every Time

One of our core Promises has become a Signature Move in our Cardio Miracle culture: when you need us, you'll reach a real person.

Customers tell us all the time how refreshing that is. Some even recommend us to friends simply because they've never experienced customer service like this before.

And here's something else that's becoming increasingly rare.

After your first order, don't be surprised if one of our customer service team members gives you a call. Not to sell you something else. Simply to welcome you, answer your questions, and make sure you're off to a great start with Cardio Miracle.

Name another company that does this.

I'll wait.

We take tremendous pride in the fact that your welcome call comes from an actual person who simply wants to serve you. And if you ever have questions down the road, you can pick up the phone and reach someone who's ready to help.

If you're ever truly stuck and can't get the help you need, here's something else you probably won't hear from many companies:

You can even call my cell phone.

801-674-3668.

True story.

I'll answer if I'm not on a plane, recording a podcast, or in the middle of a performance.

Truthfully, there are people on our team who are far better equipped to solve your issue than I am. My job is to make sure you get connected with them.

You may talk with Halsey, Christen, Wade, Culley, Camille, David, my brother Josh, or any number of the incredible people who make Cardio Miracle what it is. We all carry the load together, and we're proud to do it.

Customer Service Shouldn't Be a Hurdle

Here's what we believe:

Customer service shouldn't be a hurdle.

It should be a handshake.

AI has its place. We use technology every day, just like everyone else. But we don't believe technology should replace kindness, empathy, or human connection—especially when someone needs help.

So here's our Promise.

When you call Cardio Miracle, you'll hear a warm, friendly human voice.

Someone who will listen. Someone who cares. Someone whose goal is simply to help.

In a world that's becoming more automated every day, that's a Promise we're proud to keep.

Call us. Ask us questions. Let us serve you. We're here for you, and we're always happy to hear from you.

That is a Cardio Miracle Promise.

(In the meantime, I think I'm still on hold with that airline. Last I checked, the robot and the human were still debating whether my middle initial really belongs on my ticket.)